Refund Policy

Last updated: August 1, 2026

Balance top-ups

• If you topped up your balance and have not spent any of it, you may request a full refund within 14 days. Email support@ellisekiz.ai from your account address with the receipt.
• Once part of a top-up has been spent on generations, that top-up is no longer refundable, because we incur the upstream model costs immediately.

Failed generations

You are only charged for successful generations. If you believe you were charged for a failed one, contact us and we will re-credit your balance after checking the logs.

Processing

Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days.