Refund Policy

This Refund Policy explains the terms under which ElliSekiz LLC (“ElliSekiz,” “we” or “us”) issues refunds for paid subscriptions and one-time purchases related to our Services. We aim to handle all refund requests fairly and promptly.

1. Subscription Refunds

Subscriptions are billed in advance on a recurring basis. You may cancel at any time, and cancellation prevents future charges. Unless required by law, subscription payments are non-refundable once charged, and you retain access to paid features until the end of the current billing period.

2. Cooling-Off Period

If required by applicable consumer protection law, you may be entitled to a refund within a statutory cooling-off period. Where a statutory right to a refund applies, we will process it within 14 days of your valid request.

3. One-Time Purchases

For one-time purchases, refund requests may be considered within 7 days of the purchase date, provided the feature has not been materially used. Refunds are granted at our discretion based on the circumstances of each request.

4. How to Request a Refund

To request a refund, contact us at hello@ellisekiz.ai with your account email, the transaction reference and the reason for your request. We will respond within 5 business days.

5. Processing Times

Approved refunds are credited back to the original payment method. Processing times depend on your payment provider and may take 5 to 10 business days to appear on your statement.

6. Chargebacks

We encourage you to contact us before initiating a chargeback. Filing a chargeback without first contacting us may result in your account being suspended pending resolution.

7. Exceptions

Refunds are not available for: purchases made in violation of our Terms of Service, fees for features already substantially consumed, and charges for third-party services we pass through at cost.

8. Contact

For any questions about this policy, contact us at hello@ellisekiz.ai.